I Empower Leaders to Transform their Results Through Changing Their Attitude and Behaviour
Come on in and find out about me…
I Empower Leaders to Transform their Results Through Changing Their Attitude and Behaviour
Come on in and find out about me…
I have many conversations with clients and others about how important it is to enrol your team into your leadership – and ultimately – YOU.
After all, as a leader you are engaging your team and others into you and your vision. They are looking to you for leadership albeit even at a basic level for a role, a task, a purpose. Even as a parent you lead in this respect.
Its well know these days that an empowered, connecting and common purpose is a fundamental motivator for a high performing, well engaged workforce.
I’ve heard many complaints over the last month about how teams don’t speak up, aren’t proactive or don’t think for themselves. They should know how to just get on with things right? Why do they keep taking up your time by asking questions – even worse the same questions!
Or the other popular complaint: team members not speaking up in team meetings, or indeed at other crucial times when something is going on. There is big consequences to that of course – you want better client relationships, quality of service, client satisfaction – they may be hiding poor service, mistakes or withholding potential golden information about client opportunities.
You are frequently hearing the sound of your own voice…complaining or saying the same spiel to keep things moving and it can be pretty lonely in that place.
Now, where is your part in this? Check in with yourself and ask the following:
This is no-ones fault of course, if your team aren’t responding or being as proactive as you would like. Its just as it is right now. That’s what I am passionate about – that leadership is always learning, growing. There’s no right or wrong to how things are – it just is what it is.
What’s more important is whether your current behaviour is working, serving you and your organisation well. Not just in terms of numbers but the quality of day to day work life. If you want something different from your team or the context has shifted – something different is required from you and them. Herein lies your golden opportunity.
How great is that! Some of our greatest challenges or changes can be a huge fertile ground for growth…
‘When you change your behaviour you can transform your experience and how people respond to you’
Now if you are anything like one of clients, making a presentation to a fairly small group – known or unknown can be a terrifying experience.
I’ve been through this myself when I first started training and facilitating nearly 10 years ago. I remember the first time I stood in front of a group of people all looking at me to lead and guide them. I was terrified, so uptight at times that I couldn’t think clearly.
How do you truly connect with people and take them on a journey that will end up with them being engaged with you and your topic?
I’ve been to a few presentations this week that were great, informative and clear – however the presenters didn’t always connect with their audience. They didn’t check-in with them to see how they are doing or notice people yawning, shifting in their seats.
Questions during the presentation were sometimes met with dismissal – it seemed as if the presenter was more focused on ‘getting through’ the slides and finishing on time than engaging with their audience.
Well for some of my clients, even those who have jumped in through sheer determination, the experience of presenting is not always an enjoyable one.
Some of the most common fearful scenarios I have come across are:
And some of the common concerns are…
Result = stress, tension, disconnection, panic, insomnia, time consuming checking/research to prepare
Here’s my 4 top tips for you:
And…One More Thing…
Be yourself! Speak from the heart…show your passion…enthusiasm…
I am very experienced with personality/communication styles – and I work regularly with finance, property and legal professionals. One of the key themes I started noticing was that there was a range of common challenges. Essentially there seemed to be a predisposition that those in these professions were more likely to be systematic, methodical, goal orientated thinkers (a huge asset of course) and this meant that they had a preference for guidelines, rules, frameworks, planning. Then you know where you are, right?
This preference however doesn’t always translate well when one is building genuine connecting relationship with clients, staff and peers. And, as I am sure you know, communication and the ability to connect is vital in a leadership role. In this context we are dealing with a completely different skill set which sometimes not only required, but hugely advantageous. This advantage translates into the willingness and ability to be successful at (and more importantly at ease with) wining new clients, adding value, managing conflict, motivating employees, developing innovation, taking responsibility and ownership…and much more.
Actually in the bigger picture as a director or partner: if you want teams/peers that think for themselves – those who are proactive, passionate, creative, take the initiative, highly engaged with clients – then the attitude and behaviour more likely to create this is one of empowerment, openness, honesty and trust. This results in significantly more productive and engaged people, mainly because they know that they and their contribution matters.
So one of the most common challenges is: Delegating and/or Sharing Responsibility – this may be played out in one or more of the following scenarios:
Result = stress, overwrought, insomnia, poor work/life balance, little time to spend strategy or business development, making mistakes. Distracted and/or working when at home with loved ones…
Here’s my 3 Tips on practising overcoming this challenge:
So there you are!
As ever I encourage you to get in touch if you have any comments or feedback – I am always glad to hear them…
I’ve been working on (for some time now) a new ‘edge’ for me – by this I mean stepping out into new ways of being and behaving that in the past have been a significant challenge for me and my leadership.
I realised a few months ago how much more determined I am and, of course, my results are remarkably different. I had a tendency to be impatient, getting agitated and/or extremely frustrated when things didn’t go my way. I’d spend copious amounts of time over thinking, generally trying to work out what had happened, moaning, ranting, getting frustrated and then ultimately blaming and beating myself up.
The last few months have been an amazing (and also challenging!) roller-coaster at times and I now am starting to see how different my world is when I trust myself and whatever is or isn’t happening. There is an ebb and flow when I trust and keep getting back to aligning myself with the reality that I do not, (nor do I want to these days), control anything. I can ask questions, reach out, be open hearted, open minded – however ultimately I don’t know what the future holds. There’s an openness, an allowing and powerful synergy in play when I surrender to what IS. So I have been learning a different level of patience, trust, openness and in some ways vulnerability.
I am truly grateful for this very forward looking perception of growth. The knowing that whatever I find challenging, even the little things, is an opportunity for me to grow. It’s never negative in the long term, even if the events or moments seem so at the time. I now see this as a spring board to access MORE of me or to take a stand on what’s important. There’s always an opportunity to develop a new or existing quality or to remind myself that my current frame…my current beliefs or state can be changed. All it takes is willingness to step into the unknown and practise.
As I type this I feel a building excitement in my chest and stomach because of the possibilities for myself and others when this part of ourselves is accessed. The part that is willing to loosen our grip, willing to risk, willing to be creative, willing to trust. I mean what’s the worst that can happen? I feel an awe and solidity in my backbone that is hard to describe but is putting a big smile on my face.
AND the other great thing is I get to work on this with clients too: how can their current challenges be an opportunity to learn, to grow rather than a fault to be fixed or to condemn themselves with. Those opportunities can be powerful stepping stones to propel them forward in their leadership. Frequently the very things that they find challenging are offering a golden opportunity to be MORE of the leader that they want to be – and that they are truly capable of. Then it’s all about practise, practise, practise – and self compassion of course when things don’t go as planned.
There is always a ‘tipping point’ – those little changes that over time will make a big difference.
Today’s big question is…where do you demand that you know how things ought to be in your leadership, your team and your life?
So next time you are challenged, reflect and focus on these 3 transformative steps to propel your growth:
Learn how to release demands those on yourself and others, trust more and change your behaviour – for the long term. Step into the unknown and commit to finding out how those little changes can make a big difference in your leadership.
I’ve had many conversations over the last few weeks with many people, including existing clients, who want to develop their people leadership skills. The discussions were around how to focus on the crossover from being very technically good in your field to becoming a leader – managing, motivating people and building relationships. I work with many clients who have this challenge…solicitors, accountants, finance experts, IT or digital consultants.
I have a huge empathy for this journey! I started out as an accountant years ago and the skills I developed were predominantly technical, back office, in the background completing the technical stuff or writing systems reports. And the outputs in many ways were clear cut…there were set formats, ‘right’ answers, clear frameworks, regulations to check or follow.
These days the skills and, more importantly, ways of being I lead with are completely at the opposite end of the spectrum. I have much compassion for clients who are making this transition in skills (and the accompanying confidence) to operate successfully at a higher level in their businesses. This can be immensely daunting – and terrifying.
If you are a leader or manager in a company or indeed a partner or owner…a large part of what is required now as you move to the next level is relationship building, generating connections and new business, leading and motivating people, handling staff challenges or conflicts.
What’s required is completely different, and for some, way out of their comfort zone! Now you’re no longer dealing with rules, regulations, research, data, optimisation, frameworks, plans, sets of accounts…now there’s a great deal of letting go required…less doing, less direction, more empowerment.
Now your realm is a huge set of unknowns…in the mix with all those different personalities and reactions, and of course, the unpredictability of humanity.
So as well as getting yourself out there to connect and build relationships with existing or potential clients, you now need to grow you as a leader WITH your team.
Skills and qualities you may not have exercised much before such as trust, intuition, clarity, vision, purpose, being visible, openness, having honest conversations, saying no, delegating, patience, emotional resilience, compassion…are calling you out on a daily basis.
So let’s say for instance you’re in a meeting or an event and you’re way out of your comfort zone. Here are 3 tips to support you to bridge the transition:
Let me know how it goes!
Learn how to transform your willingness to be courageous, get past those expectations about yourself and others. Step into the unknown and step up to the next level in your leadership. And learn how to develop skills that will transform you from uncomfortableness to curious excitement.
Join me in a FREE 1hr 1:1 coaching session to discover how to make this powerful and empowering transition.
I can’t wait to hear from you…
Bye for now…